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Reasons for Choosing Unified Communications

A Unified Communications model encompasses several communication systems and is a solution that can saves companies money.

What does a Unified Communications model look like?

  • Unified Messaging allowing users to access voice, email, fax and other mixed media from a single mailbox independent of the access device
  • Multimedia services include messages of mixed media types such as video, sound clips, pictures, and communication via short message services (SMS).
  • Collaboration and interaction systems focused on applications such as calendaring, scheduling, workflow, integrated voice response (IVR) and other enterprise applications that help individuals and workgroups communicate efficiently
  • Real-time and near real-time communication systems focused on fundamental communication between individuals using applications or systems such as conferencing, instant messaging, traditional and next-generation private branch exchanges (PBX) and paging
  • Transactional and informational systems focused on providing access to m-commerce, e-commerce, voice Web browsing, weather information, stock market information and other enterprise applications.
  • Employees who can work anywhere at anytime using wireless devices such as smart phones and tablets.

What do IT managers want in a Unified Communications World?

Forrester Research polled IT managers on the importance of three features of UCC. The first was the ability to access corporate email and voice via a smart phone. The second was the ability to receive corporate voicemail messages via email. The third was video conferencing abilities. The results were as follows:

  • 56% of IT managers placed importance on the ability to access corporate email and voice via a smart phone
  • 46% of IT managers placed importance on the ability to receive corporate voicemail messages via email
  • 45% of IT managers placed importance on video conferencing abilities

What are the benefits of choosing Unified Communciations Collaboration?

According to the Aberdeen Group, the benefits of choosing UCC are:

  • 46% increase in employee performance
  • 47% improvement in workflow efficiency
  • 54% reduction in time required to make business decisions
  • Increased revenue and profit
  • Improved remote collaboration
  • Increased productivity
  • IT savings and reductions in technical support