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Five Telecom Trends for IT and Telecom Managers

In this article, we briefly describe the top five telecom trends for today's IT managers.

  1. Unified Communications Collaboration (UCC)

    The adoption of UCC has been slow mainly because it has been misunderstood as being a product instead of a service. UCC allow an IT department to leverage its resources to obtain more productivity from end users at a lower cost. To learn more about UCC, read our article Reasons for Choosing Unified Communications. Organizations that are considering or are in the process of implementing a UCC solution must understand the total cost of ownership (TCO) and return on investment (ROI) from the solution. MethodiCall Call Accounting by Smart Thought Technologies can help organizations determine the TCO and ROI measures of a UCC solution.

  2. Cloud Computing

    The deployment of cloud computing for communications networks is gaining acceptance despite security concerns. The major benefit of cloud computing is that it reduces the need for physical networks.

  3. Mobile Applications

    The popularity of wireless devices among individual consumers has prompted some organizations to adopt a "Bring Your Own Device" policy. While such a policy may be favourable for employees because they are able to work and communicate with their own device, the organization has to deal with a number of issues. For instance, the organization may face security issues because it cannot control the applications that an employee installs on his device. A "Choose Your Own Device" policy may mitigate some of these issues. In such a policy, the IT department would approve and control devices and applications that are allowed to be used on the organization's network. Employees would choose the devices and applications that they want to use from the approved list. IT would also control the type of corporate information stored on these devices and the addition or removal of such information from the device.

  4. Wireless Devices in the Workplace

    Wireless devices such as smart phones and tablets are increasingly being used to access online information including, but not limited to, textual content, audio and video. Furthermore, methods of communication with these devices are also expanding, with one example being video conferencing. The increasing use of wireless devices combined with Long Term Evolution (LTE) technology will see voice and data consumption rise. Thus, organizations are faced with the challenge of monitoring and controlling increasing usage and costs. This challenge can easily be met by using MethodiCall Call Accounting by Smart Thought Technologies.

  5. Mobility Expense

    Before mobile telephones and other wireless devices became popular, organizations faced rising usage costs from their wireline networks. To address this issue, they used Call Detail Recording (CDR) to control and manage wireline usage and costs and also to eliminate or reduce misuse and abuse of wireline networks. Ironically, the popularity of mobile devices has reintroduced the same issues that existed with the wireline network. Today, mobile usage has become the third largest expense for enterprise customers and this trend will likely continue given the mobility of employees. MethodiCall Call Accounting by Smart Thought Technologies can help organizations monitor and control their mobile expenses.